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Businesswire India Press Releases

SBI General Insurance Accelerates Disaster Related Claim Settlement

06-11-2014 2:15PM | Source : SBI General Insurance
SBI General Insurance is focusing on disaster related claim settlements by quickly settling the Hudhud Cyclone related claims within 7 days of the disaster. In order to demonstrate its commitment to the task, SBI General’s MD & CEO Mr. Bhaskar J Sarma visited Vizag and some of the disaster affected areas. He has also met a few of the affected customers. This establishes a reassurance to the customers that SBI General will offer immediate help by way of quick settlement of claims.

In the Insurance Industry, the “Moment of Truth” is when an unfortunate event strikes a Policy holder and he/she has to make a claim. This is when an Insurer’s promise, process and reputation are put to test. SBI General understands this fully and has gone all out to demonstrate to its policy holders that it really cares and is ready to help them get back to normalcy at the earliest.

Speaking on the occasion of handing over the Claim settlement to some of the cyclone victims on 22nd October 2014, Mr. Sarma said, “Till date we have received over 400 claims. Most of the initial claims are from our SME customers and Home Insurance customers. While the settlement process has already started and   survey reports have started to come in, the Company is geared up to settle the claimsat the earliest.”
SBI General has deployed a crack team of Claims Experts at Vizag branch to coordinate all the claim related activities. The team is empathetically handling all the claims that have been reported till date. Inspections are being carried out on war footing. At the ground level, the SBI Branches, SBH Branches and the Retail Asset & SME Processing Centres & RBO of State Bank of India are kept in the loop and the officials are helping SBI General in facilitating the claim process.

SBI General also published a ‘Claims Intimation’ advertisement in English and Telugu News papers. The advertisement provided information on the claim process and the emergency contact details to the Customers, for speedy settlement of claims.
About SBI General Insurance

SBI General Insurance Company Limited is a joint venture between the State Bank of India and Insurance Australia Group (IAG), Australia’s leading general insurance provider. It serves three key customer segments: the retail segment that caters to individuals and families; the corporate segment including mid to large size companies; and the SME segment. Currently, SBI General provides Health, Motor, Personal Accident, Travel & Home Insurance for individuals; Fire, Marine, Package, Construction & Engineering, Group Health and Miscellaneous Insurance for businesses.

Photo Caption: Mr.Ramesh Babu, DGM (State Bank of Hyderabad ) and Mr P R Ramlal, Branch Head (SBI General) handing over a claims cheque to one of the flood victim on 22nd October 2014

MSL GROUP ASIA, Alethea Fernandes,

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